Shipping policy

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.

 Processing

The processing time begins from the date you place your order. It usually takes 1-2 business days to process your order. Once we've processed it, we can ship it.

 Shipping

Country	Cost	Processing time	Shipping Time
United Kingdom	£3.99	1-2 Days	7-10 Working Days
Germany	€9.99	1-2 Days	7-12 Working Days
Netherlands	€9.99	1-2 Days	7-12 Working Days
United States	$9.99	1-2 Days	7-14 Working Days

 

 Please note:

• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations. This is outside our control. Regular service resumes immediately after each holiday.

• Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.

Tracking Your Order

When your items are shipped out, within 1-2 days you will receive a notification from us via email with a tracking number and a link to track your order.

If you haven't received one or the tracking number doesn't work, contact us and we'll be happy to take a look for you.

Delivery carriers

For UK customers, we use Royal Mail.

For EU customers, we use DHL.

For USA customers, we use USPS.

Can I change my address?

If you need to change the shipping address for your order, please contact us within 24 hours of placing your order at info@avorodesign.com 

Order cut off time

We ship orders out Monday - Friday and the cut off time for placing an order is 5pm

Cancellations

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.

Damages and issues:

Please inspect your order once it’s received and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and rectify this for you. We will provide return shipping for you if it arrives damaged or incorrect.

If you have further questions, please contact our customer services at:

Avoro Design

• Email: info@avorodesign.com
• Address: Suite 312, Atlas House, Caxton Close, Wigan, WN3 6XU, United Kingdom